Last updated: 7 November 2026
Cancellation by guest
- Free cancellation up to 7 days before check-in (full refund).
- Cancellations 3–7 days before check-in receive a 50% refund.
- Cancellations within 72 hours of check-in or no-shows are non-refundable.
- Refunds are processed to the original payment method within 5–7 working days.
Days are counted up to the standard check-in time (12:00 PM) on the check-in date, Indian Standard Time.
How to cancel
Email manisha@matrishsolutions.com from the email address used for booking, with your booking reference (for example GG2611ABCDE). The cancellation time is the time we receive your email.
Refunds
- Approved refunds for online payments are issued to the original payment method through Razorpay within 5–7 working days. Your bank may take additional time to credit it.
- Refunds for UPI or bank-transfer payments are sent to the same account the payment came from.
- Payment gateway charges, if any, may be deducted from refunds for guest cancellations.
- Unpaid booking requests can be cancelled at any time at no cost.
Changing dates
Want to move your stay instead of cancelling? Contact us — we will try our best to move your booking to new dates, subject to availability and any difference in price.
Early departure and no-shows
No refund is given for unused nights if you leave early or do not arrive, unless otherwise agreed in writing.
Cancellation by GoGaaon
If we must cancel your booking (for example due to safety reasons, natural events or the property becoming unavailable), you will receive a full refund of the amount paid, or a stay at a comparable property if you prefer.
Service delivery
GoGaaon provides accommodation services only; no physical products are shipped. Booking confirmations are delivered instantly by email after successful payment (or after payment verification for manual payments).