Last updated: 7 November 2026
This Privacy Policy explains how GoGaaon ("GoGaaon", "we") collects and uses personal information when you visit https://gogaaon.com or book a stay. We follow the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.
Information we collect
- Booking details: your name, email, mobile number, city, number of guests, travel dates and any special requests.
- Payment information: payments are processed by Razorpay. We receive the payment status and transaction ID, but never your full card, UPI PIN or bank login details.
- Messages: information you send through the contact form, email or WhatsApp.
- Technical data: IP address, browser type and basic usage logs, used for security and to prevent fraud.
- At check-in: government ID details of guests, as required by law.
How we use it
- To process and manage your booking, send confirmations and contact you about your stay.
- To share necessary details (name, phone, dates, guests) with your host family so they can welcome you.
- To process payments and refunds, and to keep accounting and tax records.
- To respond to your enquiries and provide support.
- To comply with legal obligations, such as guest registration with local authorities.
We do not sell your personal data. We will only send you promotional messages if you have agreed to receive them, and you can opt out at any time.
Sharing
We share data only with: your host family; our payment processor (Razorpay); our hosting and email service providers who process data on our behalf; and government authorities where required by law.
Cookies
We use essential cookies to keep your session secure during booking. We do not use advertising cookies. You can block cookies in your browser, but booking may not work correctly without them.
Data retention and security
We keep booking records for as long as needed to provide our services and to meet legal, tax and accounting requirements (generally up to 8 years). We protect data with HTTPS encryption, access controls and secure hosting.
Your rights
You may ask us to access, correct or delete your personal data, or withdraw consent, subject to legal retention requirements. To make a request or raise a grievance, contact our grievance officer at manisha@matrishsolutions.com. We will respond within 30 days.
Children
Bookings must be made by adults aged 18 or above. We do not knowingly collect data from children except as part of a booking made by a parent or guardian.
Changes
We may update this policy from time to time. The latest version will always be on this page.