Terms & Conditions

Last updated: 7 November 2026

Welcome to GoGaaon. These Terms & Conditions ("Terms") govern your use of https://gogaaon.com (the "Website") and any booking made through it. The Website is operated by GoGaaon ("GoGaaon", "we", "us"). By using the Website or making a booking you agree to these Terms.

1. Our service

GoGaaon offers short-term accommodation in village homestays and farm stays ("Properties"), managed by us together with local host families. The service we provide is the reservation of a stay at a Property for the dates you select. No physical goods are shipped; your booking confirmation is delivered electronically to the email address you provide.

2. Bookings

You must be at least 18 years old to make a booking, and the lead guest must be present during the stay.
All information you provide must be accurate. We may cancel bookings made with false or incomplete information.
A booking paid online is confirmed once payment succeeds. A booking made with the manual payment option is a request; it is confirmed only after we receive and verify full payment. Unpaid requests may be released after a reasonable time.
The number of guests may not exceed the maximum occupancy shown for the Property.

3. Prices and payment

Prices are shown in Indian Rupees (INR), per night for the whole Property, and may vary by date. The total payable — including any extra-guest fee, cleaning fee and applicable taxes — is shown before you confirm.
Online payments are processed securely by Razorpay. We do not store your card, UPI or bank details.
Optional services such as meals, local transport or experiences are not included unless stated and may be paid directly to the host.
If a pricing error is clearly evident, we may cancel the booking and refund any amount paid in full.

4. Check-in, check-out and house rules

Standard check-in is from 12:00 PM and check-out is by 11:00 AM, unless the Property page states otherwise.
Every adult guest must show a valid government photo ID at check-in. Foreign nationals must show a passport and valid visa; we are required to register foreign guests with local authorities.
Guests must follow the house rules shown on the Property page and respect the host family, neighbours and the village community.
Illegal activities, disturbing behaviour or violation of house rules may lead to the stay being ended without refund.

5. Cancellations and refunds

Cancellations and refunds are governed by our Cancellation & Refund Policy, which forms part of these Terms.

6. Damage and liability

Guests are responsible for any damage to the Property or its contents caused by them or their visitors, beyond normal wear and tear.
Village stays involve rural surroundings — uneven paths, animals, insects, occasional power or network interruptions. Guests take part in walks, farm activities and experiences at their own risk and should look after their belongings.
To the extent permitted by law, our total liability for any claim relating to a booking is limited to the amount you paid for that booking.

7. Changes by us

In rare cases (for example natural events, safety concerns or the Property becoming unavailable), we may need to cancel or move your booking. We will offer a comparable alternative where possible, or a full refund of the amount paid.

8. Website use

Content on this Website (text, photos, logos) belongs to GoGaaon or its hosts and may not be copied without permission. You must not misuse the Website, attempt to access it without authorisation, or interfere with its operation.

9. Privacy

We handle your personal data as described in our Privacy Policy.

10. Governing law

These Terms are governed by the laws of India. Any dispute will be subject to the jurisdiction of the competent courts where GoGaaon is registered.

11. Contact

Questions about these Terms? Write to manisha@matrishsolutions.com.